Telephone: (250) 365-0966

Toll Free: 1-888-552-5263

Facsimile: (250) 365-3342

Open Mon to Fri 8:30 - 4:30

(closed at noon)

1414 Columbia Avenue, Castlegar, BC, V1N 3K3

17 C Mostly Cloudy - Sat, Jul 31, 2010

Your future begins at Ashland Training Centre

Workshops - ( available at all locations )

• Quality Customer Service
• Design Your Own Computer Training
• Food Safe Level 1
• Serving It Right

Quality Customer Service

Duration: 4 weeks

Course Dates: Please contact Castlegar Office for more details and availability

Topics:

• Interacting with Customers
• Dealing with Difficult Customers
• Selling Techniques
• Steps of the Sales Process
• Meeting Customer Needs
• Who are Your Customers and What do They Buy?
• Building Permanent Customer Relationships
• Developing a Winning Service Strategy
• Customers and the Telephone
• Using the Electronic Sales Register
• Customer Service Work Experience

Computer Training E-Centre

Food Safe Info

Serving It Right

Manuals can be picked up at our Castlegar/Nelson and Trail offices. Cost is $35.00 sent to SIR in Victoria with your exam. For more information, please contact the location nearest you.

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