
- Telephone: (250) 365-0966
- Toll Free: 1-888-552-5263
- Facsimile: (250) 365-3342
- Open Mon to Fri 8:30 - 4:30
- (closed at noon)
- 1414 Columbia Avenue, Castlegar, BC, V1N 3K3
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Kootenay-Rockies
Kootenay-Rockies
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- Sat, Jul 31, 2010
Your future begins at Ashland Training Centre
Workshops - ( available at all locations )
- Quality Customer Service
- Design Your Own Computer Training
- Food Safe Level 1
- Serving It Right
Quality Customer Service
- Duration: 4 weeks
- Course Dates: Please contact Castlegar Office for more details and availability
Topics:
- Interacting with Customers
- Dealing with Difficult Customers
- Selling Techniques
- Steps of the Sales Process
- Meeting Customer Needs
- Who are Your Customers and What do They Buy?
- Building Permanent Customer Relationships
- Developing a Winning Service Strategy
- Customers and the Telephone
- Using the Electronic Sales Register
- Customer Service Work Experience
Serving It Right
Manuals can be picked up at our Castlegar/Nelson and Trail offices. Cost is $35.00 sent to SIR in Victoria with your exam. For more information, please contact the location nearest you.

